Organisational strategies and practices to improve care using patient experience data in acute NHS hospital trusts: an ethnographic study

Donetto, Sara; Desai, Amit; Zoccatelli, Giulia; Robert, Glenn; Allen, Davina; Brearley, Sally; Rafferty, Anne Marie

doi:10.3310/hsdr07340

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This study identified five key themes that helped explain how patient experience data work could lead to quality improvements in acute hospital trusts.

Sara Donetto , Amit Desai , Giulia Zoccatelli , Glenn Robert , Davina Allen , Sally Brearley & Anne Marie Rafferty .

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Sara Donetto ^1,^*, Amit Desai ¹, Giulia Zoccatelli ¹, Glenn Robert ¹, Davina Allen ², Sally Brearley ³, Anne Marie Rafferty ¹

¹ Department of Adult Nursing, Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care, King’s College London, London, UK
² School of Healthcare Sciences, Cardiff University, Cardiff, UK
³ Independent patient and public involvement advisor, Sutton, UK
^* Corresponding author Email: sara.donetto@kcl.ac.uk

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