The clinical effectiveness and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial)

Campbell, John L; Fletcher, Emily; Britten, Nicky; Green, Colin; Holt, Tim; Lattimer, Valerie; Richards, David A; Richards, Suzanne H; Salisbury, Chris; Taylor, Rod S; Calitri, Raff; Bowyer, Vicky; Chaplin, Katherine; Kandiyali, Rebecca; Murdoch, Jamie; Price, Linnie; Roscoe, Julia; Varley, Anna; Warren, Fiona C

doi:10.3310/hta19130

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John L Campbell, Emily Fletcher, Nicky Britten, Colin Green, Tim Holt, Valerie Lattimer, David A Richards, Suzanne H Richards, Chris Salisbury, Rod S Taylor, Raff Calitri, Vicky Bowyer, Katherine Chaplin, Rebecca Kandiyali, Jamie Murdoch, Linnie Price, Julia Roscoe, Anna Varley & Fiona C Warren.

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John L Campbell ^1,^*, Emily Fletcher ¹, Nicky Britten ², Colin Green ², Tim Holt ³, Valerie Lattimer ⁴, David A Richards ², Suzanne H Richards ¹, Chris Salisbury ⁵, Rod S Taylor ¹, Raff Calitri ¹, Vicky Bowyer ⁶, Katherine Chaplin ², Rebecca Kandiyali ¹, Jamie Murdoch ⁴, Linnie Price ¹, Julia Roscoe ⁶, Anna Varley ⁴, Fiona C Warren ¹

¹ Primary Care Research Group, University of Exeter Medical School, Exeter, UK
² Institute of Health Service Research, University of Exeter Medical School, Exeter, UK
³ Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
⁴ School of Nursing Sciences, Faculty of Medicine and Health Sciences, University of East Anglia, Norwich, UK
⁵ Centre for Academic Primary Care, School of Social and Community Medicine, University of Bristol, Bristol, UK
⁶ Department of Health Sciences, Warwick Medical School, University of Warwick, Coventry, UK
^* Corresponding author Email: john.campbell@exeter.ac.uk

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