Advantages and limitations of virtual online consultations in a NHS acute trust: the VOCAL mixed-methods study

Shaw, Sara; Wherton, Joseph; Vijayaraghavan, Shanti; Morris, Joanne; Bhattacharya, Satya; Hanson, Philippa; Campbell-Richards, Desirée; Ramoutar, Seendy; Collard, Anna; Hodkinson, Isabel; Greenhalgh, Trisha

doi:10.3310/hsdr06210

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Virtual consultations appear to be safe, effective and convenient for some 'suitable' patients, but there are complex challenges to their wider NHS use.

Sara Shaw , Joseph Wherton , Shanti Vijayaraghavan , Joanne Morris , Satya Bhattacharya , Philippa Hanson , Desirée Campbell-Richards , Seendy Ramoutar , Anna Collard , Isabel Hodkinson & Trisha Greenhalgh .

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Sara Shaw ^1,^*, Joseph Wherton ¹, Shanti Vijayaraghavan ², Joanne Morris ², Satya Bhattacharya ², Philippa Hanson ², Desirée Campbell-Richards ², Seendy Ramoutar ², Anna Collard ², Isabel Hodkinson ³, Trisha Greenhalgh ¹

¹ Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
² Barts Health NHS Trust, London, UK
³ Tower Hamlets Clinical Commissioning Group, London, UK
^* Corresponding author Email: sara.shaw@phc.ox.ac.uk

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