Sense-making strategies and help-seeking behaviours associated with urgent care services: a mixed-methods study

Turnbull, Joanne; McKenna, Gemma; Prichard, Jane; Rogers, Anne; Crouch, Robert; Lennon, Andrew; Pope, Catherine

doi:10.3310/hsdr07260

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This study constructed a typology that distinguished three types of work in relation to urgent care sense-making and help-seeking and developed a model of urgent care behaviour.

Joanne Turnbull , Gemma McKenna , Jane Prichard , Anne Rogers , Robert Crouch , Andrew Lennon & Catherine Pope .

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Joanne Turnbull ^1,^*, Gemma McKenna ¹, Jane Prichard ¹, Anne Rogers ², Robert Crouch ³, Andrew Lennon ⁴, Catherine Pope ¹

¹ School of Health Sciences, University of Southampton, Southampton, UK
² National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care (CLAHRC) Wessex, University of Southampton, Southampton, UK
³ Emergency Department, University Hospital Southampton NHS Foundation Trust (UHS), Southampton, UK
⁴ Southern Headquarters, South Central Ambulance Service NHS Foundation Trust (SCAS), Winchester, UK
^* Corresponding author Email: j.c.turnbull@soton.ac.uk

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